Six people around a table writing out plans

Regeneration news

Local groups come together for Custom House design challenge

To the north of Custom House station, you’ll find Freemasons Road. To the south, the ExCeL centre and Royal Victoria Dock. But how can visitors and residents alike move more freely between them?

This was the question at the heart of our collaborative workshop, held with London Festival of Architecture (LFA) in November. Local residents and business stakeholders worked with five teams of architects to map out designs that will make navigating in both directions effective, accessible, even fun.

Workshops like these are known as 'charrettes', and are common in architectural circles. Charrettes provide a format for fostering original ideas, and thinking collectively.

Group of people around a table poring over large pieces of paper
There's a real opportunity in a well-run charrette for both sides to hear each other's point of view, and to work through and resolve it. The biggest objectors can become the biggest supporters. That's the magic of a charette.

John Deady, Newham council

A pink electrical pylon

Fluorescent pink pylon

Ash Sakula Architects included this landmark for Custom House in their proposal.

A charrette process means, firstly, that no idea is off-limits. The purpose is to dream big and to imagine wild and brilliant solutions; there were no budgets, no deadlines, no constraints. The ideas you'll see below aren't costed out, let alone planned or scheduled. We may not be seeing florescent pink pylons lighting up near Custom House station any time soon, nor an entire shopping parade being transplanted 20 metres. But these plans will supply inspiration for the future.

Charrettes also fuel reciprocity, bringing together stakeholders who might ordinarily have little opportunity to get around the same table. Involved in the LFA Royal Docks Design Charrette were Citizens’ Assembly working groups, TfL representatives, Newham council managers, and business stakeholders from both sides of the docks — all groups profoundly invested in the neighbourhood. Alongside them, the presence of architectural firms injected something different entirely: professional neutrality.

Map showing the area around Custom House station, with areas shaded just to the north and south as highlighting

Project focus area

The teams were given a copy of this map, indicating the main areas of focus.

The charrette, facilitated by architect Daisy Froud, focused on how to improve connections and integration between the homes and local shops of Custom House, the event and retail spaces of ExCeL, and the routes to the dock water and beyond. The teams' challenge was to explore and develop design interventions based on three criteria:

1. Strategic, direct support

How can interventions further 'Good Growth'? Judges were asked to consider schemes that demonstrate support within the Royal Docks Enterprise Zone and within Newham as a whole for the aims of the Good Growth London Plan policies.

2. A game-changer event or intervention

How can we curate and enhance the experience of arrival to the area?
How can we ensure transport infrastructure does not further separate the local community from access to the docks, businesses, and amenities?

3. Meaningful engagement with local communities, context, and identity

How can the station integrate with the existing local area?
How can the station and wider environment benefit all local residents, of all ages?

Covered walking leading from Custom House DLR to the ExCeL centre with a translucent canopy.

ExCeL in the centre

The ExCeL welcomes around four million visitors a year, and most of them pass through this walkway from Custom House DLR.

After meeting in a conference room in CentrEd at ExCeL over coffee and tea, delegates set out on the first phase of the day: site visits to get a feel for the project focus area.

In the ExCeL foyer, the centre’s head of marketing and communications, Lucy Merritt, said the Elizabeth Line would have a transformative effect on ExCeL. Shorter journey times would draw more senior decision-makers to its conferences and increase dwell time for all visitors. “People do perceive us as difficult to get to,” she said, but the new route would change that completely, connecting Custom House to Liverpool Street in 10 minutes.

People standing around making notes near an architectural model

Over on Freemasons Road, Hannah Lambert outlined Newham council's plans to redevelop a couple of hundred houses and shopfronts on and around the street into 800 or 900. The Mayor of Newham’s target for affordable housing is 50%. This scheme will aim to hit that, and there's a Residents' Charter and Shopkeepers' Charter setting out the current occupants' right to return. Newham council hopes to co-design this with the community, and improve social connectivity to the river.

In five years’ time, I want to see everyone who I work with still living here.

Sib Trigg, People's Empowerment Alliance for Custom House

Group of people standing outside a shuttered shopfront

Dividing the two sides is a double line of train tracks. On the bridge overlooking them, Dave Arquati from TfL explained how two new sets of stairs will be able to accommodate greater flows of people both arriving via the Elizabeth Line, and commuting further east to Royal Albert Dock when that opens almost half a million sq ft of office space. New DLR trains will also bring an increase in frequency and plans for additional services will be considered to reflect future passenger demand.

Group of people standing in the walkway to the ExCeL centre listening to a man speaking Staircase leading up to Custom House DLR

Presentations from the People’s Empowerment Alliance for Custom House (PEACH), TfL, the Royal Docks team, Newham council, and ExCeL provided further context for the teams. The rest of this initial day was devoted to working together in groups that combined architects with stakeholders to sketch out quick ideas using maps, tracing paper, and piles of coloured card.

The hope is that this place will be put back on the map, and become a destination.

Katerina Karaga, Farrells

Hand pointing at a pile of maps and diagrams, with people sitting around a table
Group of people around a table with large pieces of paper, in discussion

Back in the office, architects worked up final submissions to present before a judging panel and members of the public. You can see the teams' submissions here:

Ash Sakula Architects

The Klassnik Corporation and the London School of Architecture

LYN Atelier and Urban Narrative

Sarah Wigglesworth Architects, Fluid, and Kinnear Landscape

LYN Atelier and Urban Narrative garnered the commendation for a strategic invention furthering Good Growth. This team identified Custom House, ExCeL, and Millennium Mills on the south side of the dock as each centres of excellence in their own right: local, global, and regional. Linking these areas as distinct zones was key, the team argued, and so their differences should be celebrated rather than elided.

Judging, Amy Linford from PEACH praised the use of the ExCeL centre as “an untapped piece of public realm”. Dan Bridge from the Royal Docks team added, “The pioneers on the docks have set up shop with fences around them, and they're all doing their own thing and doing it very well. The challenge for us in this, the final phase of regeneration, is to break down those barriers. Your diagrams succinctly explained the fundamental challenges that we're dealing with on a daily basis.”

Diagram showing Custom House (local excellence), ExCeL centre (global excellence) and Millennium Mills (regional excellence)

Local, global, regional excellence

LYN Atelier and Urban Narrative's slide demonstrating how to connect the three areas.

The team commended for a game-changing intervention were The Klassnik Corporation and the London School of Architecture, and it's not difficult to see why. This group altered the alignment of the Freemasons Road shopping parade, and then sculpted its roof into a sloping public space.

Diagram showing a street transformed into a ramp rising around a public square

Freemasons Road, transformed

The Klassnik Corporation and the London School of Architecture's diagram.

Diagram showing shopfront being moved backward, with a ramp being built into the new shopfront

Shifting shop front

This bold proposal was part of The Klassnik Corporation's submission.

Finally, for “meaningful engagement with local communities, context, and identity”, Ash Sakula Architects were clear winners. They also won a landslide victory in the audience vote. This scheme's strength was its meticulous attention to every aspect of the experience, from changing rooms for outdoor swimming on Royal Victoria Dock to a play-on-the-way playground on Freemasons Road. Rohit Dasgupta, a Newham councillor on the panel, said, “Having the residents at the heart of everything really shone through, both in your presentation, as well as the design aspect of it.”

People are the movers and shakers in our design.

Ash Sakula Architects

Mayor of Newham, Rokhsana Fiaz said, “The design charrette has started the important conversations with residents and puts them at the heart of the planning around the Royal Docks... The ideas, along with those that come out of future discussions, will colour future designs for the area, ensuring it is a place our residents can enjoy.”

Facilitator Daisy Froud commented, “As someone committed to finding ways to support better, more equitable conversations about how we plan and produce our cities, I felt happy and privileged to be able to help shape and deliver this charrette process. It was great to be in a room with such an energetic, active, intelligent group of people, all bringing different knowledge, intelligence and skills to the table, watching them debate and doodle."

Judge the outcomes for yourself by downloading the links above, and let us know the ideas you'd like to see discussed by emailing the team on

Perhaps more important than the differences between them, however, are what the submissions had in common. Almost all proposals include a larger, improved public square on the Custom House side of the tracks, and explore ways of making Freemasons Road more pleasant, safe, and useful — and so more of a destination in its own right. They also make the most of the waterfront. As one delegate pointed out, the dockside is one of the few south-facing waterfronts in London that is more-or-less unused. Barges, jetties, promenades, and lidos were all proposed as ways of making this enjoyable for everyone.

The Royal Docks has the potential to be the best regeneration project in the world.

Dan Bridge, Royal Docks team

As we said above, winning doesn't necessarily mean that these ideas will get developed. But they're here to inspire us all to a vision of what the Royal Docks and Custom House could be. This charrette was only the beginning of a conversation we're hosting about the Royal Docks by and for the people who live and work here, which will be happening throughout 2019. It will be a highly participatory process, and everyone will have an opportunity to share their views, so watch this space. In the words of Royal Docks team programme director Dan Bridge, "The fun starts here. The Royal Docks has the potential to be the best regeneration project in the world." But that can only happen by working together.

Many thanks to our judging panel:
Cllr Rohit Dasgupta, ward councillor for South Canning Town and Custom House
Jeremy Rees, ExCeL London, CEO
Dan Bridge, Royal Docks team, programme director
Tamsie Thomson, London Festival of Architecture, director
Julia Bray, Transport for London, area manager (east)
Amy Linford, PEACH, local community representative and consultant
Hannah Lambert, Newham Regeneration, senior regeneration manager
Daisy Froud, the Mayor of London’s design advocate and charrette facilitator